FAQs

Where is your store located?

Melanated Hands Craft Studio, LLC is an online store, based out of Kansas City, Missouri.

What is your return and exchange policy?

Click the link to view our Return, Exchange, & Cancellation Policy. 

Do you accept orders placed outside of the US?

Unfortunately, international shipping is not available at this time.

What if something is wrong with my order?

If you have a problem with your order, please contact us immediately either through the contact page or email us at info.melanatedhands@gmail.com

How long will it take to receive my order?

All items are handmade by the owner and creator, Candice. Most items will be made and shipped within 1-3 weeks. However, your order may take longer or shorter to process, depending on the product ordered, the number of items ordered, and the volume of orders being received. Orders placed during busy periods, such as the spring, summer, and holiday seasons, can take up to 6- 8 weeks. If you need your order by a certain date, please include the request date on your online order or contact us to discuss and CONFIRM that your desired timeframe is possible. Click the link to view our Shipping Information.

Have any ideas or suggestions?

We love hearing from our customers! If you have any ideas, feedback, suggestions, questions or concerns. Please do not hesitate to contact us at info.melanatedhands@gmail.com.